PRIVACY POLICY

Last Updated: 01 April 2025

1. INTRODUCTION

1.1 FSPComply ("the Company", "we", "us", or "our") is committed to protecting and respecting your privacy in accordance with the Protection of Personal Information Act, 2013 ("POPIA").

1.2 This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you interact with our website www.fspcomply.com and our compliance-related services.

1.3 By using our Website and Services, you consent to the collection and processing of your personal information as outlined in this Privacy Policy.

2. DEFINITIONS

2.1 "Personal Information" means information relating to an identifiable, natural or juristic person as defined in POPIA.

2.2 "Processing" includes any operation or activity concerning personal information, such as collection, storage, dissemination, modification, or destruction.

2.3 "Responsible Party" refers to the entity determining the purpose and means of processing personal information.

3. COLLECTION OF PERSONAL INFORMATION

3.1 We collect personal information directly from you when you: a. Visit or interact with our Website; b. Contact us via email, phone, or other communication channels; c. Subscribe to our newsletters or updates; d. Engage with us for compliance-related services; e. Submit an inquiry or request for information; f. Provide feedback, participate in surveys, or respond to marketing campaigns.

3.2 We may also collect personal information from third-party sources, including publicly available databases and professional networks, where lawful.

4. TYPES OF PERSONAL INFORMATION COLLECTED

4.1 Depending on your interaction with our Website and Services, we may collect the following categories of personal information: a. Identification Information – Full name, title, date of birth, identity or registration number; b. Contact Information – Email address, phone number, physical address; c. Business Information – Company name, position, industry, and business-related data; d. Technical Information – IP address, device details, browsing behavior, cookies, and analytics; e. Financial Information – Billing details, payment history, and transactional data, where applicable; f. Correspondence – Records of your communications with us.

5. PURPOSES FOR PROCESSING PERSONAL INFORMATION

5.1 We process your personal information for the following lawful purposes: a. To provide and improve our compliance-related services; b. To communicate with you regarding our offerings, legal updates, or marketing material; c. To respond to inquiries, requests, or customer service matters; d. To comply with legal and regulatory obligations under South African law; e. To monitor and enhance the security and functionality of our Website; f. To process payments, invoices, and manage financial transactions; g. To conduct internal audits, reporting, and compliance assessments; h. To enforce our terms, protect our rights, and prevent fraud or unlawful activity.

6. SHARING AND DISCLOSURE OF PERSONAL INFORMATION

6.1 We do not sell or rent your personal information to third parties. However, we may share personal information with the following categories of recipients: a. Service Providers and Partners – Third-party vendors assisting with IT services, legal compliance, and data processing; b. Regulatory Authorities – Government agencies, law enforcement, or courts, where required by law; c. Business Transfers – In the event of a merger, acquisition, or sale of assets, subject to confidentiality obligations.

6.2 We take reasonable steps to ensure that third parties handling your personal information comply with data protection laws.

7. DATA SECURITY MEASURES

7.1 We implement appropriate technical and organizational measures to safeguard personal information against unauthorized access, loss, destruction, or alteration.

7.2 Security measures include encryption, access controls, secure data storage, and regular security assessments.

7.3 Despite our efforts, no system can be guaranteed 100% secure. You acknowledge and accept the inherent security risks of online communications.

8. RETENTION OF PERSONAL INFORMATION

8.1 We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, or resolve disputes.

8.2 When personal information is no longer required, we will securely delete or anonymize it.

9. YOUR RIGHTS UNDER POPIA

9.1 As a data subject, you have the following rights under POPIA: a. Right to Access – Request access to personal information we hold about you; b. Right to Correction – Request correction of inaccurate or incomplete information; c. Right to Deletion – Request deletion of personal information under certain conditions; d. Right to Object – Object to the processing of personal information based on legitimate interests; e. Right to Restriction – Request restriction of processing under specific circumstances; f. Right to Data Portability – Request transfer of your data in a structured format; g. Right to Lodge a Complaint – File a complaint with the Information Regulator of South Africa if you believe your data rights have been infringed.

10. COOKIES AND TRACKING TECHNOLOGIES

10.1 Our Website uses cookies and similar tracking technologies to improve user experience, analyze traffic, and personalize content.

10.2 You can manage cookie preferences through your browser settings. However, disabling cookies may impact Website functionality.

11. CROSS-BORDER DATA TRANSFERS

11.1 Where necessary, we may transfer personal information outside South Africa, provided that adequate data protection safeguards are in place as required by POPIA.

12. THIRD-PARTY LINKS

12.1 Our Website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before interacting with them.

13. UPDATES TO THIS PRIVACY POLICY

13.1 We may update this Privacy Policy periodically. Changes will be posted on our Website with the "Last Updated" date.

13.2 Your continued use of our Website and Services after any changes constitutes acceptance of the revised policy.

By using our Website and Services, you acknowledge that you have read, understood, and consent to the terms of this Privacy Policy.